Click on question to reveal the answer.
- 1. Can you add my favorite incense to your shop?
- We might be able to. Please contact us with your request and we will do our best to get it in stock for you.
- 2. Can you send along some samples with my order?
- We always try to include a sample or two with every order depending on what we have on hand at the time.
- 3. Do you offer free shipping for large orders?
- Yes! All orders of $100 or more receive free priority shipping. United States Only.
- 4. Do you sell wholesale?
- No. We do not have a wholesale program at this time.
- 5. Do you ship internationally?
- Yes. We ship from the United States to all countries.
- 6. How do I cancel my order?
- If your order has not shipped yet, we will cancel your order and issue a full refund upon request. Please contact us immediately.
- 7. How quickly do you ship orders?
- We ship orders out every day Monday through Friday. Your order will usually ship within 24 hours. We will send you an email with tracking information upon shipment
- 8. I just placed an order and would like to add more items.
- We cannot add items to your order because we do not keep your credit card information on file. If you would like to add items to your order, simply place another order and we will combine the orders and adjust the shipping charge accordingly.
- 9. I want to buy more than you have available?
- We only list stock we currently have available. We do this to keep stock fresh and inventory moving. If you would like to request larger amounts of a product please contact us.
- 10. My credit card payment was rejected! Why?
- Many times it could be something as simple as an incorrect CVV number, the 3 or 4 digit verification number on your credit card, or perhaps the address does not match the address you have on file with your bank or credit card company. If you are sure everything is correct, please try again as sometimes network congestion causes the payment to fail. If you need a more specific reason as to why your payment failed please contact us.
- 11. Shipment arrived with missing/damaged items!
- Please contact us within 3 days of delivery so we can address the problem.
- 12. There is a problem with my order, can you fix it?
- Please contact us within 3 days of delivery so we can address the problem.
- 13. Tracking shows my order was delivered but it's not here!
- Please contact your local post office with your tracking number to inquire about your shipment. It is the customers responsibility to provide an accurate shipping address and a secure place to leave package.
- 14. What is your return policy?
- You may return any unopened part of your order within 7 days of delivery for a refund of the product cost - shipping charges are not refundable. Perfume, fragrance oils and any opened products are not eligible for return. No exchanges. All returns subject to a 15% restocking fee. Before returning your order, please contact us to make the proper arrangements.
- 15. What is your review policy?
- Product reviews are intended to help other customers by sharing honest opinions and personal experiences with the product itself.
Reviews must relate only to the product, not customer service, shipping, payment, or order issues.
Vulgar language, threats, harassment, or abusive content will not be approved.
False claims, defamatory statements, or accusations presented as fact may be rejected.
Reviews that attempt to pressure, extort, or threaten harm to our business or reputation will not be approved.
We welcome both positive and negative product reviews when they are honest, respectful, and product-focused.
Reviews that do not meet these guidelines may be declined or removed.
Content that includes threats, extortion, or harassment may be documented and handled in accordance with applicable laws.
- 16. What payment methods do you accept?
- We accept all major credit cards, Apple Pay, Google Pay, ACH Direct Bank Debit, Amazon Pay, Link, Stable Coins and Crypto, Affirm, Afterpay/Clearpay and Klarna.
- 17. When will a product be back in stock?
- Just click the red "Get notified when restocked" button on the product page and we will send you an email when the item is restocked.
- 18. Where do you ship from?
- We ship from the United States and ship to all countries.
- 19. Why can't I pay with PayPal anymore?
- We have decided to stop using PayPal because of their unethical business practices. We currently use Stripe as our credit card processor which allows you to save your card for easy and quick checkout without having to type your credit card information on future orders. We accept all major credit cards, Apple Pay, Google Pay, ACH Direct Bank Debit, Amazon Pay, Link, Stable Coins and Crypto, Affirm, Afterpay/Clearpay and Klarna.
- 20. Do you have any discount codes I can use?
- No, our prices are already some of the lowest in the industry. However we do occasionally offer discounts to our newsletter subscribers.
